Frequently Asked Questions
Do you take insurance?
Currently, we do accept insurance from a limited number of companies. This list is subject to change, but currently includes plans related to the Memorial Health group, St. Joseph’s/Candler, Core Source, and the City of Savannah.
You should always check with your insurance company ahead of time to ensure the service is covered, if Dr. Fiano is in network, if any pre-certification is required, if a referral is required, and what your deductible is. Your insurance company will tell you that although a service might be covered, it does not guarantee payment. This means that you will be responsible for any unpaid balance.
What other types of payment do you accept?
We accept cash, check, and credit cards (Visa, MasterCard, Discover). We do not currently accept American Express. Payment is expected at the time of service.
What do I need to bring?
Background records should be provided to the office ahead of your appointment, whenever possible. On the day of your appointment, you should bring a list of your medications, if any. Also bring reading glasses if you need them. Parking is metered and there is a pay station at each street corner. There is also a handy app for your phone that can be used and is highly recommended. Here is a link for information about the app.
If someone comes with you, that person is welcome to wait in the waiting area or take advantage of the many shops and restaurants that are in the immediate area or simply relax in one of Savannah's scenic squares. Please do not bring more than one person, if possible, due to the limited size of the waiting area.
What happens after my appointment?
Once the actual testing is completed, everything will be scored and a report will be generated (in some forensic cases, a report might not be written). For clinical evaluations, you will be contacted once the report is complete and scheduled for a feedback session. Please note that for IMEs and forensic evaluations, feedback sessions are not part of the process. You should direct inquires about your evaluation to the attorney or insurance case manager.
What if I have insurance you don’t accept?
If your insurance plan allows you to go out of network, you might still be able to have part of the service covered. You will be responsible for the total cost of the service on the day of the appointment. Although FPS will not bill on your behalf, you have the option of submitting a claim to your insurance company. We can provide you with the appropriate billing codes and receipts to assist you. Most insurance companies who allow out-of-network services will reimburse at a lower rate than if you stayed in-network. Again, individual policies vary and you should clarify the terms of your policy ahead of time with your insurance company.
What ages do you see?
Currently, children ages 6 and older for pediatric evaluations. Adults of all ages, including seniors for dementia evaluations.